News pursuant to the recent hoo-haa made by some Volkswagen owners as regards warranty issues

Volkswagen Group Malaysia has decided to take more remedial action pursuant to the recent protest by a group of VW owners on the 13th of March 2014. Aside from the earlier announcement that service centers will be opened on Sunday, owners can now look forward to voicing out their EXTENDED WARRANTY grievances when ever they feel like it during 9am to 6pm on weekdays begining 17th of March 2014. 

In short, VGM has a call center so that you can inform them directly on how you are being treated by the service centers as regards the Extended Warranty or whether you have any other complaints to voice out. The hotline (which isn't so hot as it is only during office hours - but a good step) is 1-800-88-8947. Call them to try exorcise your haunted Volkswagen. Do not call a coconut holding shaman as he wouldn't know nuts about how to exorcise your faulty DSG transmission. This is the better way. 

Aside from that, sources say that VGM are indeed aware of the quagmire their dealership service centers are causing them and are doing every effort to resolve servicing issues with them. Of course, you owners should pray that they do but also take all of this with a pinch of salt. 

PRESS RELEASE

VOLKSWAGEN GROUP MALAYSIA REINFORCES COMMITMENT TO CUSTOMER SATISFACTION

KUALA LUMPUR, 16 March 2014 – Volkswagen Group Malaysia today reiterated the importance of customer satisfaction as its key strategic focus whilst it continues to address after-sales concerns. In response to the latest feedback from customers received recently, Volkswagen Group Malaysia announced that it is working to address these concerns by taking the following steps: -

• Enhancing the dedicated Volkswagen Hotline to handle all Extended Warranty Programme (EWP) enquiries – Owners can call their dedicated hotline at 1800-88-8947 from 9am to 6pm from Monday to Friday starting 17 March, e-mail them at info@volkswagen.com.my or contact authorized Volkswagen dealers for any EWP questions that they may have.
• As announced recently, Volkswagen Group Malaysia service centres are now open on Sundays for maintenance service - 20 Volkswagen service centres in Peninsular Malaysia will now be open on Sundays from 9am to 5pm. Owners only need to call their respective dealers to book an appointment.

Volkswagen Group Malaysia will be sharing more information with regards to plans on how it will intends to continually raise its standards to set the industry benchmark in Malaysia.