Find Used Cars for Sale: volkswagen problems

Sunday, March 16, 2014

News pursuant to the recent hoo-haa made by some Volkswagen owners as regards warranty issues

Admin 7:33 PM 0

Volkswagen Group Malaysia has decided to take more remedial action pursuant to the recent protest by a group of VW owners on the 13th of March 2014. Aside from the earlier announcement that service centers will be opened on Sunday, owners can now look forward to voicing out their EXTENDED WARRANTY grievances when ever they feel like it during 9am to 6pm on weekdays begining 17th of March 2014.

In short, VGM has a call center so that you can inform them directly on how you are being treated by the service centers as regards the Extended Warranty or whether you have any other complaints to voice out. The hotline (which isn't so hot as it is only during office hours - but a good step) is 1-800-88-8947. Call them to try exorcise your haunted Volkswagen. Do not call a coconut holding shaman as he wouldn't know nuts about how to exorcise your faulty DSG transmission. This is the better way.

Aside from that, sources say that VGM are indeed aware of the quagmire their dealership service centers are causing them and are doing every effort to resolve servicing issues with them. Of course, you owners should pray that they do but also take all of this with a pinch of salt.

PRESS RELEASE

VOLKSWAGEN GROUP MALAYSIA REINFORCES COMMITMENT TO CUSTOMER SATISFACTION

KUALA LUMPUR, 16 March 2014 – Volkswagen Group Malaysia today reiterated the importance of customer satisfaction as its key strategic focus whilst it continues to address after-sales concerns. In response to the latest feedback from customers received recently, Volkswagen Group Malaysia announced that it is working to address these concerns by taking the following steps: -

Enhancing the dedicated Volkswagen Hotline to handle all Extended Warranty Programme (EWP) enquiries – Owners can call their dedicated hotline at 1800-88-8947 from 9am to 6pm from Monday to Friday starting 17 March, e-mail them at info@volkswagen.com.my or contact authorized Volkswagen dealers for any EWP questions that they may have.
As announced recently, Volkswagen Group Malaysia service centres are now open on Sundays for maintenance service - 20 Volkswagen service centres in Peninsular Malaysia will now be open on Sundays from 9am to 5pm. Owners only need to call their respective dealers to book an appointment.

Volkswagen Group Malaysia will be sharing more information with regards to plans on how it will intends to continually raise its standards to set the industry benchmark in Malaysia.

Saturday, October 19, 2013

CKD Volkswagen Polo 1.6 Sedan out soon & this is the ONLY Volkswagen you can safely buy.

vw problems

Admin 7:16 AM 0

Took a peek at the Volkswagen Malaysia website earlier and have noted that they've reduced the price for the 2014 Volkswagen Polo 1.6 sedan. The car will soon be sold at an estimated price of RM86,888 from the previous price of RM99,000 or thereabouts. The reason for the drop lies probably with the fact that the Polo Sedan will be locally assembled instead of being imported from India. Good for us isn't it?

It also comes with better specs - a better radio, rear air-conditioning vents, a center armrest, bla, bla,bla, yadda, yadda, yadda. There are more goodies, but in my opinion the price drop is the biggest good thing that happened to the Polo Sedan. Actually I am recommending you people out there who are yearning to buy a VW to get this (quite pathetic) car because it is my opinion that this is THE MOST reliable Volkswagen you can buy in Malaysia at the moment. I'll tell you why.

You see, I have always found it hard to recommend any Volkswagen to any of my relatives and friends. I would recommend any Volkswagen to my enemies or to people I do not like (hence I'd like some of the local politicians to buy a few) as these days I have been hearing horror stories of Volkswagen-Audi Group cars dying due to excessive engine oil consumption and a very jerky as well as seriously unreliable Dual Clutch Gearbox (DSG).

I have driven Golfs which aren't smooth in traffic (check out one of my reviews on last generation's Golf 1.4TSI) and I have friends in Polos, Golfs and Passats with the same problem. This has something to do with the mechatronic gearchange controller according to a Audi specialist who seems to have to change handful of VW and Audi cars every month (those that are out of warranty). I also hear the same thing from people within the industry about this and it isn't just a localized thing. Sometime last year, VW Singapore did a recall for cars fitted with the DSG.

And when I was over in Perth, Australia earlier this year I happened to watch the news on telly that VW was suffering from a whole lot of customer complaints regarding the engine. It's a global thing. And I've very recently read that VW will not be fitting the DSG in cars that aren't performance oriented (do a search if you do not believe in me). Of course they're denying any claims that there have been reliability issues. It may be true as here in Malaysia, things get ridiculously humid and it could be this humidity that affects sensitive electronic equipment. Whatever the case, I tell my friends and family to avoid DSG equipped VWs and Audis and tell my enemies to buy as many as they want so that they feel pain and suffering. Great isn't it?

Anyway, this is the reason why I am recommending the VW Polo Sedan. It may be slightly dull and clinical. It is well built and put together. But it comes with a very basic 1.6liter engine that does not suffer from excessive engine oil consumption (due to a lack of direct injection TFSI/TSI setup and the extremely high compression ratios that comes with it causing extra stress to the engine overall) as well as the fact that it has a traditional 6 speed torque convertor automatic.

I also have to mention that my Brother-in-Law bought one and has been running it for a year. It has not caused him or his wife one bit of trouble. It is simply because the car does not have the TSI or DSG. In fact, he was told a few months after buying the car by his salesman (who became his friend) that this was THE ONLY VW that he would recommend people to buy. The rest is shit. Putting it bluntly.

And so, if any of you out there wants to buy a Volkswagen, you can only buy this car. The Polo Sedan. Not the Golf, Scirocco, CC, Passat. Of course you could and if you're one of the lucky ones will never face any problems. But I somehow have a bunch of friends and acquaintances who still have to face such problems as they're stuck with their cars for awhile. Or you could say, no pain, no gain. It may be painful to buy a faster VW, but you gain from it? Yeah, righttttt.

So go ahead and book this car. The 2014 Volkswagen Polo Sedan the safest, most reliable Volkswagen you can buy. It may not be the glitziest, fastest, best looking, sexy VW, but its the most reliable. Remember that folks.